Privacy Policy

Last updated: 1 January 2025

Bradford Shipley Surveyors ("we," "our," "us") is committed to protecting your personal data and privacy. This Privacy Policy explains how we collect, use, store, and protect information about you when you visit our website at www.bradfordshipleysurveyors.com or when you use our services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are (Data Controller)

Bradford Shipley Surveyors is the data controller responsible for your personal data. We are a professional surveying practice based in West Yorkshire, providing RICS building survey and property consultancy services.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

• Contact information: Your name, email address, postal address, and any other contact details you provide through our contact forms
• Enquiry information: Details about the property you're purchasing, the survey type you're interested in, and any other information you provide in your enquiry
• Technical data: IP address, browser type, device information, and website usage data collected through cookies and analytics tools
• Communications: Records of correspondence between you and Bradford Shipley Surveyors

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide you with survey quotes
• To arrange and carry out property surveys on your behalf
• To send you your survey report and related communications
• To send you marketing communications (only with your consent)
• To improve our website and services
• To comply with legal and regulatory obligations

4. Legal Basis for Processing

Our legal basis for processing your personal data depends on the purpose:

• Contract performance: Processing necessary to fulfil the survey contract between you and Bradford Shipley Surveyors
• Legitimate interests: Responding to your enquiries and improving our services
• Consent: Where we send marketing communications, we rely on your explicit consent
• Legal compliance: Where processing is required to comply with a legal obligation

5. Who We Share Your Data With

We do not sell your personal data to third parties. We may share your data with:

• HubSpot Inc.: We use HubSpot as our CRM and marketing platform. Data submitted through our contact forms is processed by HubSpot on our behalf. HubSpot is GDPR-compliant and processes data in accordance with their Data Processing Agreement.
• Professional advisers: Solicitors, accountants, or other professional advisers where required
• Regulatory bodies: Where required by law or regulation, including RICS

6. Cookie Policy

Our website uses cookies to improve your experience. Cookies are small text files stored on your device. We use:

• Strictly necessary cookies: Required for the website to function. These cannot be disabled.
• Analytics cookies: Help us understand how visitors use our site. We use these only with your consent.
• Marketing cookies: Used by HubSpot to track form submissions and support our marketing activity. Used only with your consent.

You can manage cookie preferences through our cookie banner when you first visit the site.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, typically:

• Survey enquiries that do not proceed to a survey: 12 months
• Survey records (active clients): 7 years from completion of the survey (to comply with professional indemnity insurance requirements)
• Marketing preferences: Until you withdraw consent

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to correct inaccurate personal data
• The right to have your personal data deleted (subject to legal obligations)
• The right to restrict processing of your personal data
• The right to data portability
• The right to object to processing
• The right to withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us using our contact form.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website is served over HTTPS. Access to personal data is restricted to authorised personnel only.

10. Right to Complain

If you have concerns about how we handle your personal data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

11. Terms of Service

Use of this website is subject to these Terms of Service. By using our website, you agree to these terms. Bradford Shipley Surveyors provides this website for informational purposes. We make no warranty as to the accuracy of the information provided. Our surveying services are provided under separate terms of engagement issued at the time of instruction.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when the policy was last updated. We encourage you to review this policy periodically.